Product Returns & Exchanges
Due to the consumable nature of our products, for the safety of all customers, we do not accept returns or exchanges under any circumstances, including unopened items.
Merchandise (Non-Consumable) Returns
At this time, we do not offer returns or exchanges on merchandise. All merchandise orders are final sale.
100% Satisfaction Guarantee
We understand that not every product works for every person, and we want you to be happy with your purchase. If you are not fully satisfied with a product, you can request a refund or replacement within 30 days of receiving your order. However, to ensure fairness and avoid excessive use of this policy/use in a way not intended, we have implemented the following guidelines:
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Product Taste or Effectiveness: If you are dissatisfied with the taste or feel that the product did not meet your expectations, we will offer a one-time refund or replacement. If you’ve previously returned the same product or made multiple similar claims, we may request additional feedback to better understand your experience and offer a unique solution.
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Refund Limitations: Refund requests for large quantities/orders (e.g., 5+ units / $100+) of products based solely on taste or lack of effectiveness will be evaluated carefully. We may ask for more detailed feedback and offer a partial refund or replacement instead of a full refund in such cases. In addition, frequent/multiple requests within a short period of time (e.g., more than 2 in 6 months), we will offer a one-time resolution and note that future requests may be denied or limited.
We work under a 100% customer satisfaction guarantee, so if you are not satisfied with your order but a return is not applicable/possible, please contact customercare@beekeepersnaturals.com.