Order Processing
All orders for in-stock items are processed within 1–2 business days (excluding weekends and holidays) after your order confirmation email is received.
Once your order ships, you’ll receive a shipping confirmation email with tracking information.
Please note: processing time is separate from shipping time.
Shipping Rates & Delivery Times
Free Shipping:
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Free standard shipping on orders over $60
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All subscription orders ship free via standard shipping
Standard Shipping: Up to $7.49
Estimated delivery: 4–10 business days, depending on location
Expedited Shipping: $20
Estimated delivery: 2–3 business days after the standard 1–2 business day processing window
Shipping timelines are estimates and begin after your order has been processed, not when the order is placed.
Important Notes
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Shipping delays caused by carriers are outside of our control
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Orders placed during promotions, holidays, or high-volume periods may experience slight processing delays
Orders Outside the US:
We do not ship outside of the US. If you are located outside of the US, we encourage you to shop at iHerb.com (most regions and countries) or healf.com (UK only).
Order Changes, Cancellations & Edits
Order Cancellations
If you need to cancel your order, please contact us as soon as possible. We will do our best to stop the order before it ships.
However, our warehouse begins processing orders quickly. Once an order has been picked or shipped, it cannot be canceled, even if the tracking information has not yet updated.
Submitting a cancellation request does not guarantee that your order can be canceled.
Order Edits
Orders cannot be edited after they are placed. This includes changes to:
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Shipping address
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Items or quantities
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Shipping method
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Please review your order carefully before completing checkout.
Policy for repeated non-receipt of order marked delivered:
To ensure we can continue delivering your orders smoothly, if there have been multiple claims of non-receipt for orders marked as delivered, we kindly ask that you use an alternative delivery address for future orders. We cannot process further claims of non-receipt to the same address until the situation is fully resolved. Additionally, we can offer reshipment or a refund for only one delivery issue per six-month period. We appreciate your understanding and cooperation as we work to resolve this.
Returns & Exchanges
Product Returns & Exchanges
Due to the consumable nature of our products, for the safety of all customers, we do not accept returns or exchanges under any circumstances, including unopened items.
Merchandise (Non-Consumable) Returns
At this time, we do not offer returns or exchanges on merchandise. All merchandise orders are final sale.
100% Satisfaction Guarantee
We understand that not every product works for every person, and we want you to be happy with your purchase. If you are not fully satisfied with a product, you can request a refund or replacement within 30 days of receiving your order. However, to ensure fairness and avoid excessive use of this policy/use in a way not intended, we have implemented the following guidelines:
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Product Taste or Effectiveness: If you are dissatisfied with the taste or feel that the product did not meet your expectations, we will offer a one-time refund or replacement. If you’ve previously returned the same product or made multiple similar claims, we may request additional feedback to better understand your experience and offer a unique solution.
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Refund Limitations: Refund requests for large quantities/orders (e.g., 5+ units / $100+) of products based solely on taste or lack of effectiveness will be evaluated carefully. We may ask for more detailed feedback and offer a partial refund or replacement instead of a full refund in such cases. In addition, frequent/multiple requests within a short period of time (e.g., more than 2 in 6 months), we will offer a one-time resolution and note that future requests may be denied or limited.